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A useful conversation. A clear handoff.

Strivo can build voice agents that answer from approved knowledge, gather the details your process needs and pass the conversation to the right person. Shape the voice experience around the purpose of the call.

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Product enquiry callIllustrative example
Sample conversation transcript
Voice agentI’m an AI assistant. I can help with product questions or prepare a request for our team.
CallerI’d like to see how customer enquiries reach our sales team.
Voice agentI’ll capture that for the product team. Which channel do your enquiries come through?
  1. Listen
  2. Clarify
  3. Hand over

Design the conversation around the job.

A voice agent works best with a defined topic, a small set of useful outcomes and an easy path to a person.

  • Product and service questions

    Answer routine questions from approved material and clarify what the caller is trying to do.

  • Enquiry intake

    Collect the required details, confirm the request and prepare a structured handoff for the team.

  • Status and appointment flows

    Build a conversation around an agreed status lookup or scheduling step when the selected systems support it.

A conversation that travels with the request

Sample data · Configurable workflow

Caller’s interestCustomer enquiry routing
ClarificationCurrent enquiry channel
Knowledge scopeApproved product guide
Prepared next stepProduct-team handoff
EscalationA person handles exceptions

This is an illustrative transcript, not a live call or audio recording.

Plan the conversation and the escape route.

The voice experience is configured around callers, knowledge and a clear handover to your team.

  1. Set the conversation scope

    Agree the supported questions, language, tone and information the agent should gather.

    A focused call purpose.

  2. Connect approved context

    Select the knowledge and any lookup or scheduling tools needed for the conversation.

    Answers within defined access.

  3. Test and hand over

    Evaluate sample calls, interruptions and unclear requests. Make escalation and follow-up part of the flow.

    A conversation the team can operate.

Keep the boundaries clear.

Choose the information, actions and oversight the system needs for your business.

Transparency and consent

Identify the AI assistant and define the rules for recording, storing and using call information before deployment.

Action boundaries

Limit lookups, bookings or record changes to the agreed operations. Confirm important details before an action proceeds.

Human escalation

Provide a handoff for unsupported topics, uncertain answers or a caller who needs a person. Agree what happens when no one is available.

A few practical questions.

Can a voice agent use our company information?

It can be configured around approved product, service or operational material. The knowledge scope and permitted users or callers are part of the implementation design.

Can it create a CRM handoff or appointment?

These actions can be included when the chosen systems and permissions support them. Required details, confirmation and review rules are defined for each action.

Can we choose the language and voice?

Language and voice options are selected for the audience and use case. Representative conversations are tested for clarity, recognition and the quality of the handoff.

Explore the connected work.

CRM AutomationAI WhatsApp BotAI Assistants

Start with a conversation your team repeats.

Bring the common questions and the handoff that follows. We’ll demonstrate a voice workflow built around that purpose.

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