Meet your customers where the conversation starts.
A WhatsApp assistant built around your business knowledge, the questions your customers ask and the moments that need a person.
Give every conversation a useful next step.
Start with a clear job for the assistant. Then connect the material, rules and handoffs that make it useful.
Understand the request
Define the questions the assistant should handle, the context it should collect and when it should hand a conversation to your team.
A focused conversation scope.Answer from your material
Build around the documents, FAQs and approved business information your team wants customers to use.
Answers with an agreed knowledge source.Prepare the next step
Capture the context a person needs or prepare a defined action in your existing workflow, with review where required.
A handoff with the conversation attached.
A conversation that carries context forward.
Design around a useful output, the information behind it and the person who needs to act next.
Answer repeat questions
Give customers a consistent way to ask about the information your business has approved.
Capture a clearer request
Collect the right details before a conversation reaches your team.
Keep people in the loop
Route sensitive, unusual or out-of-scope questions to a person instead of stretching the assistant’s remit.
A handoff your team can work with
Your stack sets the shape.
Connect the conversation to the places your business already keeps knowledge and work. We define the relevant sources and destination tools with you.
100+ integrations, with public and private model options. The sources, actions and deployment choices for your workflow are agreed during implementation.
- Knowledge sources
- Approved FAQs, company documents, knowledge bases and the systems needed for your chosen handoff.
- Connected actions
- Defined tool actions and handoffs, with the permissions and approval rules your process needs.
- Model options
- Public or private models selected around your data, deployment and workflow requirements.
Google DriveMicrosoft 365
Slack
Notion
Salesforce
HubSpotKeep control part of the system.
The assistant’s scope should be as clear as its answers. We agree what it can say, what it can prepare and what belongs with a person.
Approved knowledge
Choose the material the assistant may use and who owns changes to it.
Clear handoffs
Define which questions need human attention and what context the team receives.
Defined actions
Set the permissions and approval rules for any connected action during implementation.
A few practical questions.
Can it use our existing business information?
That is the starting point. We map the information your assistant needs, check how it is maintained and build around the approved sources.
Will every message be fully automated?
The workflow can combine assistant responses with human handoffs. We define that boundary around your customers, team and requirements.
Is this website connected to WhatsApp?
The conversation above is an illustrative preview. A working WhatsApp deployment requires account setup, integrations, testing and launch as part of the implementation.
Start with one conversation.
Bring us the questions your team answers repeatedly. We’ll map a practical WhatsApp assistant around them.
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